Subscription Terms

Last updated 19 June 2025

Introduction

IMPORTANT: Please read these Terms carefully as they contain important information regarding your legal rights, remedies and obligations in respect of the Platform.

By clicking ‘I accept’, you agree to be bound by these Terms and agree to access or otherwise use the Platform in accordance with these Terms.

Movepro Software Pty Ltd ABN 67 684 991 697, incorporated in Australia (Movepro, we, us, our) operates and provides the Platform to moving companies to facilitate the management of Bookings.

These Terms set out your rights in relation to use of the Platform.

We may review and update our Terms from time to time without your prior consent. We will publish any updated Terms on our Website. If you continue to use the Platform after we publish the updated Terms, you agree to be bound by the updated Terms. You are responsible for checking our Website for updates to these Terms.

Please also see our Privacy Policy for information about how Movepro handles and uses personal information.

1. Subscription Period

Standard subscription

For standard subscriptions, these Terms apply from the Effective Date and continue until terminated in accordance with clause 12.1 or 12.2.

Fixed subscription

If you have selected or otherwise requested a fixed subscription arrangement:

  1. These Terms apply from the Effective Date and continue for an initial period of 12 months (Initial Period).
  2. These Terms will automatically and continuously renew for further 12-month periods (each, a Further Period) unless:
    1. you notify us in writing 30 days before the expiration of the Initial Period or the then-current Further Period that you do not wish to renew the Terms; or
    2. the Terms are otherwise terminated in accordance with clause 12.1 or 12.2.

2. Movepro does not provide referral services

You understand and agree that while the Platform assists you with managing your Bookings, Movepro does not provide any services to refer or otherwise market or promote your business unless otherwise agreed by Movepro in writing. Movepro does not guarantee that your use of the Platform will secure a minimum number of Bookings or expand your customer base.

3. Movepro Services

Notwithstanding clause 2 above, Movepro may offer to Customers any of its products or services through the Platform which are independent of the Contracted Services. Movepro will pay you a percentage of the Movepro Service Fees if specified in the Documentation.

4. Access to Platform

Licence

In consideration of the Fees, Movepro grants you and each User a non-exclusive, non-transferable, non-sublicensable, revocable right to:

  1. access and use the Platform for your business purposes; and
  2. access and download the Documentation to enable you and each User to use the Platform,

subject to and in accordance with these Terms.

The rights granted above include a right for the Company to embed and customise the Platform on the Company’s website but strictly as permitted in the Documentation.

Availability

  1. Movepro will use reasonable efforts to make the Platform available to you and respond to your or User’s technical or product support requests or inquiries relating to the Platform.
  2. You must submit requests or inquiries in accordance with the Documentation.
  3. You acknowledge and agree that your access to the Platform may be disrupted at any time, including as a result of a suspension, malfunction, network outages, errors, updates, maintenance or repair of the Platform, or due to a Force Majeure Event.

Changes

Movepro may update, upgrade, or otherwise modify any part of the Platform or Documentation without notice or liability to you. To the extent any such changes materially affect the functionality of the Platform, we will use reasonable endeavours to notify you of the change.

Accounts and access

In order to access and use the Platform, you must register an Account for the Company and each User, and subscribe to the Platform through our Website. You are responsible for all activity that occurs in and through your Account, including any unauthorised activity.

Suspension

Movepro may, in its sole discretion, for any reason and at any time, suspend, disable, or restrict your access or use of any part of the Platform if Movepro determines (acting reasonably) that you or a User has breached these Terms, including a failure to pay the Fees; required by applicable law; or a Force Majeure Event occurs.

5. Your obligations

General

You must:

  1. provide Movepro with any information or documentation we reasonably require to grant you, or manage your, access to the Platform;
  2. comply with all lawful and reasonable directions provided by Movepro in connection with the Platform, including those set out in the Documentation;
  3. hold all permits, registrations, authorisations, qualifications and other relevant requirements to provide the Contracted Services to which the Bookings relate;
  4. comply with any laws or regulations applicable to your collection, use, storage or disclosure of the Customer Data; and
  5. keep confidential your Account credentials.

Restrictions of use

In using the Platform, you and each User must not (and must not allow, enable or permit any other person to):

  1. breach or circumvent any applicable laws or regulations, agreements with third parties, third party rights, or these Terms;
  2. reproduce, duplicate, rent, copy, sell, trade, resell, distribute or exploit any part of the Platform;
  3. act in any manner that is illegal, fraudulent, false, misleading, or deceptive;
  4. cause harm or loss to anyone;
  5. use the Platform for any commercial or other purposes that are not expressly permitted by these Terms;
  6. use the Platform in connection with the distribution of unsolicited commercial messages;
  7. impersonate another person, account, or entity;
  8. distribute computer viruses, worms, Trojan horses or other malicious code;
  9. attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Platform; or
  10. take any action that damages or adversely affects the performance or proper functioning of the Platform.

Contracted Services

If you confirm a Booking, you will be deemed to have also agreed to enter into a direct contract with the relevant Customer for the provision of the relevant services upon the terms you have provided through the Platform or otherwise make available to that Customer. You must provide the Contracted Services professionally and in accordance with all applicable laws and specifications applicable to the Booking.

6. Fees and payment

Subscription Fees

You must pay the Subscription Fees in consideration of your use or access of the Platform. The Subscription Fees must be paid by credit card or direct debit, by providing your credit card or direct debit account details to Movepro through the Platform. You agree and authorise us to automatically charge the Subscription Fees to the credit card or direct debit account provided at the beginning of each month.

We may increase the Subscription Fees with 30 days’ notice, by an amount equivalent to the Consumer Price Index.

Platform Fees

In addition to the Subscription Fees, you must pay Movepro the Platform Fees which will be automatically deducted from Customer Payments at the time of such payment.

Late or non-payment

If we are unable to charge your credit card or direct debit account, we will make all reasonable efforts to notify you and may subsequently restrict or suspend your access to the Platform, terminate your Account, and/or additionally charge you interest on the relevant Fees at a monthly rate of 2%.

GST

Unless stated otherwise, the Fees are exclusive of applicable GST. If you are required to pay GST for our supply of the Platform, you will pay to us an additional amount equal to the amount of GST relating to our taxable supply.

7. Intellectual Property Rights

No rights of ownership in the Movepro IP are transferred to you or any User under these Terms. You and each User must not use, modify, adapt, reproduce, redistribute or copy the Platform or Documentation other than as expressly permitted by Movepro in writing; commercialise or otherwise exploit the Movepro IP; use the Movepro IP in any way that could damage our reputation; or use or register the words “MovePro”, or any other trade mark used by us, as or as part of, any trade mark, company name, business name or domain name.

8. Data provision

Company Data

No rights of ownership in and to the Company Data are transferred to us under these Terms. You grant Movepro a non-exclusive, irrevocable, royalty-free licence to use the Company Data to enable you and the Users to access and use the Platform; improve the functionality of the Platform; or comply with any applicable law.

Customer Data

We will process Customer Data in accordance with our privacy policy (which may be updated from time to time). You must not collect or use any Customer Data in any manner that is inconsistent with your privacy policy or the Australian Privacy Principles as contained in the Privacy Act 1988 (Cth).

9. Third Party Content

We may use Third Party Content in the provision and maintenance of the Platform. Movepro does not make any representations, guarantees or warranties in respect of the Third Party Content. No right, title or interest in and to the Third Party Content is transferred to you under these Terms. You are solely responsible for complying with the terms and conditions applicable to your use of the Third Party Content.

10. Warranties and disclaimers

Mutual warranty

Each party warrants that it has the full right and authority to accept these Terms and to grant the rights set out in the Terms.

No warranty by Movepro

In using the Platform, you acknowledge and agree that the Platform is provided “as-is” and unless otherwise set out in these Terms, we disclaim all warranties, guarantees or representations (whether express, implied or statutory) in respect of the Platform, including any warranties of merchantability, fitness for a particular purpose, compatibility, data security, satisfactory quality, accuracy, availability, functionality, title or non-infringement.

Statutory warranties

This clause applies to the extent Schedule 2 of the Competition and Consumer Act 2010 (Cth) (ACL) applies to our provision of the Platform. Our goods may come with guarantees that cannot be excluded under the ACL. To the extent Movepro is liable to you under the ACL and to the extent permitted by law, you agree that our liability is limited to (at our sole option) the replacement or supply of equivalent goods or services, or the payment of the cost of having them supplied again.

11. Liability

Limitations of liability

To the full extent permitted by law, Movepro excludes liability for any Consequential Loss (even if we have been advised of the possibility of such loss) and any Loss, Claim or Liability arising out of or in relation to personal injury, death or property damage, or any Claims made by third parties.

In the event Movepro is found liable for any Loss, Claim or Liability under or in connection with these Terms, then to the extent permitted by applicable law, Movepro’s total liability is limited to the greater of $100 and the Subscription Fees you have paid us in the month prior to the date the liability arose.

Indemnity

You agree to release and indemnify, defend, hold harmless and keep us and each of our Related Entities, Related Bodies Corporate, affiliates, directors, officers, employees, licensees, contractors and agents, from and against any claim, liability or expense arising out of or in connection with: any breach of these Terms by you or a User; your or any User’s use of the Platform or Customer Data; the Company Data; any breach by you of your contract with a Customer; the Contracted Services; or any negligence by you.

12. Termination

Termination by Movepro

We may terminate your access to the Platform and permanently close your Account immediately upon notice if you have breached these Terms and the breach is not capable of remedy or you have not rectified the breach within 7 days of receiving notice from us; or you suffer an Insolvency Event.

Termination by you

You may close your Account at any time by following the process set out in the Documentation.

Consequences of termination

Upon permanent closure of your Account: you and each User must cease use of the Platform; the rights granted to you and each User are immediately revoked; you must immediately pay us any unpaid Subscription Fees; and if requested, we will make available all Company Data in our possession or control for 30 days following the closure of your Account.

13. Disputes

  1. If you have a reason to raise a Dispute, you must first provide us with written notice of the Dispute, including particulars of the Dispute.
  2. Our authorised representatives will, within seven days of receiving the Dispute, attempt to resolve the Dispute with you.
  3. If our authorised representatives are unsuccessful in resolving the Dispute within thirty (30) days, either of us may refer the Dispute for mediation.
  4. The mediation will be held in Brisbane, Australia and will be mediated by an agreed mediator, or if no mediator is agreed, by a mediator nominated by the President of the Queensland Law Society or the President’s nominee.
  5. Each party must bear its own costs of the mediation and bear equally the mediator’s costs.
  6. If the Dispute is not resolved through mediation, each party may escalate the Dispute in its sole discretion.
  7. You acknowledge and agree that you may not commence Court proceedings (except for urgent interlocutory relief) against us without first complying with this clause.

14. Miscellaneous

Notices

A Notice must be in writing and signed by the sender or its duly authorised representative. For Movepro: by email to [email protected]; and for the Company: the contact details specified in the Account.

Confidentiality

A party who obtains proprietary or confidential information of the other party must maintain the confidentiality of such information unless it becomes publicly known, except where the receiving party discloses the other party’s confidential information to its employees, contractors, agents or representatives; to its professional advisers; or as required by applicable law or a court order.

Governing law and jurisdiction

These Terms are governed by and is to be construed in accordance with the laws applicable in Queensland, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, Australia.

Severability

If a provision of these Terms is illegal or unenforceable in any relevant jurisdiction, it may be severed without affecting the enforceability of the other provisions.

Survival

The provisions of clause 8.1 (Use of Company Data), 11 (Liability), 12.3 (Consequences of Termination), 14.2 (Confidentiality) survive the expiry or termination of these Terms.

Assignment

The Company must not assign its interest in these Terms without the prior written consent of Movepro. Movepro may assign its interest in these Terms without the consent of the Company.

Entire understanding

These Terms contain the entire understanding between the parties as to the subject matter of these Terms.

15. Definitions and interpretation

In these Terms, the following terms are defined:

  • Account means an account created through the Website for use of the Platform;
  • Booking means a request made by a Customer through the Platform for the Company’s provision of the Contracted Services, that has been accepted and confirmed by the Company;
  • Company (you or your) means the entity specified in the Registration that will access and use the Platform;
  • Company Data means any data, information or materials provided by or on behalf of the Company in connection with the Company or each User’s access or use of the Platform;
  • Contracted Services means the services to be provided by you pursuant to your contract with a Customer;
  • Customer means any individual or company that accesses or uses the Platform to make a Booking;
  • Customer Data means any data, information or materials provided by a Customer through the Platform in relation to a Booking;
  • Customer Payment means the fees paid by the Customer in consideration of the Contracted Services;
  • Documentation means any information, guidelines, specifications, manuals or other materials we make available on the Website from time to time;
  • Fees means the Subscription Fee and Platform Fees;
  • Force Majeure Event means an event or circumstance beyond the reasonable control of the parties;
  • Movepro IP means all Intellectual Property Rights owned or held by Movepro independently of these Terms;
  • Platform means the web-based booking, scheduling and customer relationship management platform we operate;
  • Platform Fee means the amount equivalent of 2% of each Customer Payment;
  • Subscription Fee means the subscription fee specified on the Website from time to time;
  • Terms means these terms and conditions;
  • Third Party Content means any products, services or materials owned or held by a third party;
  • User means any Company Personnel you authorise to use the Account; and
  • Website means the website available at www.movepro.com.au or www.move.pro.