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Terms and Conditions

Last updated: 19th June 2025

Table of Contents

Introduction

IMPORTANT: Please read these Terms carefully as they contain important information regarding your legal rights, remedies and obligations in respect of Movepro.

By accessing or using Movepro, you agree to be bound by these Terms and agree to access or otherwise use Movepro in accordance with these Terms. If you do not agree to these Terms, do not use or access Movepro.

Movepro Software Pty Ltd ABN 67 684 991 697, incorporated in Australia ( MS , we , us , our ) operates and provides Movepro so you may make and manage your Booking with any Movers. These Terms set out your rights in relation to the use of Movepro.

We may review and update our Terms from time to time without your prior consent. We will publish any updated Terms on our Website. If you continue to use Movepro after we publish the updated Terms, you agree to be bound by the updated Terms. You are responsible for checking our Website for updates to these Terms.

Please also see our Privacy Policy available at https://www.movepro.com.au/privacy-policy for information about how MS handles and uses personal information.

1. Term and termination

  1. These Terms apply from the Effective Date and continue until you cease use or access of Movepro at any time.
  2. If you otherwise cease use or access of Movepro:
    1. subject to clause 12.11, these terms automatically terminate and will not have any effect;
    2. the rights granted to you at clause 3 are immediately revoked; and
    3. we may (in our sole discretion) retain copies of the Customer Data for the purpose set out at clauses 6.1(b)(ii), 6.1(b)(iii) or 6.1(b)(iv).

2. Movepro does not provide Moving Services

  1. You understand and agree that while you can make and manage Bookings using Movepro, MS does not provide the Moving Services to you or any other person.
  2. You understand and agree that:
    1. if the Mover confirms your Booking, you will be deemed to have entered into a direct contract with the Mover for the provision of the Moving Services upon the terms available on the Mover's website;
    2. we are not responsible for performing or enforcing your or the Mover's respective rights or obligations under such direct contract (including, without limitation, the Mover's obligation to provide the Moving Services to you); and
    3. we do not endorse, insure or guarantee any Mover or their services.

3. Use and access of Movepro

  1. Grant of access.
    Subject to your compliance with these Terms, we grant you a non-exclusive, revocable and royalty-free licence to:
    1. access and use Movepro for:
      1. if you are using Movepro as an employee or otherwise on behalf of a company, your business purposes; or
      2. if you are using Movepro as an individual customer, your personal use; and
    2. access and download the Customer Guide to enable you to use Movepro for the purposes set out in clause 3.1(a) above.
  2. Booking Fees
    You acknowledge and agree that:
    1. you will be required to pay all or part of the Booking Fees upon making your Booking;
    2. the Booking Fees are calculated based on the information you provide when making your Booking and the rates published by the Mover, and may be subject to change on account of any errors in the information provided by you or the Mover (as the case may be);
    3. your payment of the Booking Fees is managed through Third Party Content we make available through Movepro;
    4. the party that owns or manages the Third Party Content collects the Booking Fees on behalf of the Mover;
    5. Movepro receives a portion of the Booking Fees as part of our service arrangements with the Movers;
    6. we are not responsible for making any claims or enforcing your rights against any Mover in respect of the Booking Fees; and
    7. we are not responsible for any errors or failure for payment of the Booking Fees.
  3. Availability
    1. MS will use reasonable efforts to make Movepro available to you and respond to your technical or product support requests or inquiries relating to Movepro.
    2. You must submit requests or inquiries in accordance with the Customer Guide.
    3. Notwithstanding clause 3.3(a) above, you acknowledge and agree that you access to Movepro may be disrupted at any time, including as a result of a malfunction, network outages, errors, updates, maintenance or repair of Movepro, or due to a Force Majeure Event.
  4. Changes. MS may update, upgrade or otherwise modify any part of Movepro or the Customer Guide without notice or liability to you.
  5. Customer activity
    1. You are responsible for all activity that occurs in respect of your Booking, including any unauthorised activity. You acknowledge sole responsibility for and assume all risk arising from use of Movepro.
    2. MS will never ask you to send sensitive information via email or enter it into any website other than an official website operated by MS. If you ever suspect that there has been any unauthorised use of your details and contact us.
    3. You acknowledge and agree that MS is not responsible for monitoring your use of Movepro, but that nothing in these Terms limits MS's right to do so (at its sole discretion) in order to:
      1. operate, secure and improve Movepro;
      2. ensure your compliance with these Terms;
      3. comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; or
      4. exercise our rights and perform our obligations under these Terms.
  6. Additional MS Services
    1. We may make the Additional MS Services available to you.
    2. You acknowledge and agree that:
      1. the Additional MS Services are entirely optional and independent of the Moving Services;
      2. the Movers do not provide or assist us with providing the Additional MS Services; and
      3. further terms apply to your use of the Additional MS Services.

4. Your obligations

  1. Restrictions of use
    In using Movepro, you must not (and must not allow, enable or permit any other person to):
    1. breach or circumvent any applicable laws or regulations, agreements with third parties, third party rights, or these Terms;
    2. reproduce, duplicate, rent, copy, sell, trade, resell, distribute or exploit any part of Movepro;
    3. act in any manner that is illegal, that violates another person’s or entity’s rights (including Intellectual Property Rights, confidentiality rights and privacy rights) or that is fraudulent, false, misleading, or deceptive;
    4. cause harm or loss to anyone;
    5. use Movepro for any commercial or other purposes that are not expressly permitted by these Terms;
    6. use Movepro in connection with the distribution of unsolicited commercial messages ("spam");
    7. impersonate another person, account, or entity, including a representative of MS;
    8. discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or otherwise engage in any abusive or disruptive behaviour;
    9. menace, harass, offend or cause annoyance to any person;
    10. promote or facilitate violence or terrorist activities;
    11. use any robots, spider, crawler, scraper or other automated means or processes to access, collect data or other content from or otherwise interact with Movepro for any purpose;
    12. distribute computer viruses, worms, Trojan horses or other malicious code;
    13. avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by MS or any of our providers or any other third party to protect Movepro;
    14. attempt to decipher, decompile, disassemble or reverse engineer any of the software or source or object code used to provide Movepro; or
    15. take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of Movepro.
  2. Moving Services
    In making Bookings, you must:
    1. provide complete and accurate information to the Mover;
    2. independently review and (in your sole discretion) accept the terms and conditions applicable to the Moving Services provided by the respective Mover; and
    3. promptly raise any concerns or complaints directly with the respective Mover.

5. Intellectual Property Rights

  1. No rights of ownership in and to the MS IP or Movepro are transferred to you under these Terms.
  2. Without limiting the restrictions at clause 4 above, you must not (and must not allow, enable or permit any other person to):
    1. use, modify, adapt, reproduce, redistribute or copy Movepro or the Customer Guide other than as expressly permitted by MS in writing (including as set out under these Terms); or
    2. commercialise or otherwise exploit the MS IP;
    3. use the MS IP in any way that could damage our reputation; or
    4. use or register the word "MovePro", or any other trade mark used by us, as or as part of, any trade mark, company name, business name or domain name.

6. Customer Data

  1. Customer Data
    1. No rights of ownership in and to the Customer Data are transferred to us under these Terms.
    2. You grant MS a non-exclusive, irrevocable, royalty-free licence to use Customer Data to:
      1. enable you to access and use Movepro;
      2. improve the functionality of Movepro using de-identified and aggregated forms of the Customer Data;
      3. offer and provide you Additional MS Services; or
      4. comply with any applicable law.
    3. To the extent that any personal information is comprised in the Customer Data, we will process such information in accordance with our privacy policy (which may be updated from time to time).
    4. You acknowledge and agree that we are not responsible for creating or maintaining back ups of the Customer Data.
    5. Notwithstanding this clause 6, we are not responsible for the Mover's collection, use, storage, disclosure or handling of your Customer Data.
  2. Messages
    In respect of any Messages, you acknowledge and agree that:
    1. you send Messages to Movers at your absolute discretion and are responsible for the contents of each Message; and
    2. we are not responsible for any Messages sent to you by any Movers.

7. Third Party Content

  1. We may use Third Party Content in the provision and maintenance of Movepro. To the extent that any Third Party Content is comprised in Movepro, you acknowledge and agree that:
    1. MS does not make any representations, guarantees or warranties in respect of the Third Party Content, including without limitation any representations, guarantees, or warranties that:
      1. your use of the Third Party Content will not infringe third party Intellectual Property Rights; or
      2. the Third Party Content will operate or function without any errors or interruptions;
    2. no right, title or interest in and to the Third Party Content (including the Intellectual Property Rights subsisting in such content) is transferred to you under these Terms; and
    3. you are solely responsible for complying with the terms and conditions applicable to your use of the Third Party Content and payment of the associated fees for your use of the Third Party Content, unless we inform you otherwise.
  2. Third party links
    1. Movepro may contain links to websites and other online resources operated by third parties (including the Movers).
    2. You acknowledge and agree that we do not have any control over, and are not responsible or liable for, the content of any website or other online service operated by any third party, or the privacy practices of any third party.
    3. Links to third party websites and resources do not constitute an endorsement by MS of the third party's goods or service.

8. Warranties and disclaimers

  1. Customer warranties
    In using Movepro, you warrant that:
    1. you are at least 18 years old or have otherwise reached the age of majority in the jurisdiction in which you reside and who can form legally binding contracts;
    2. if you are an employee acting on behalf of a company:
      1. the company is incorporated in Australia;
      2. you are duly authorised to use Movepro and make Bookings on behalf of your company; and
      3. you are duly authorised to accept these Terms and grant the rights under these Terms on behalf of your company; and
    3. all Customer Data is complete and accurate, including the information set out in each Booking.
  2. No warranty by MS
    In using Movepro, you acknowledge and agree that Movepro is provided "as-is" and unless otherwise set out in these Terms, we disclaim all warranties, guarantees or representations (whether express, implied or statutory) in respect of:
    1. Movepro, including any warranties of merchantability, fitness for a particular purpose, compatibility, data security, satisfactory quality, accuracy, availability, functionality, title or non-infringement;
    2. any of the features available through Movepro, such as the inventory list space calculator;
    3. any outputs generated in your use of Movepro, including (without limitation) any price quotations;
    4. the Moving Services booked through Movepro; and
    5. the Mover Data, including without limitation any information relating to the prices or rates of the Moving Services and quality of the Moving Services.
  3. You acknowledge and agree that:
    1. Movepro is a web-based service and that we have no control or responsibility over: (a) the stability of the network or the web browser used by you and each User to access Movepro; or (b) the security of data transmitted over the Internet; and
    2. we have no control or responsibility over the acts or omissions of any Mover, including (without limitation) in relation to any Messages you receive or do not receive from a Mover.
  4. Statutory warranties
    1. This clause applies to the extent Schedule 2 of the Competition and Consumer Act 2010 (Cth) ( ACL ) applies to our provision of Movepro.
    2. Our goods may come with guarantees that cannot be excluded under the ACL.
    3. To the extent MS is liable to you under the ACL and to the extent permitted by law, you agree that our liability is limited to (at our sole option):
      1. in the case of goods:
        1. the replacement or supply of equivalent goods;
        2. repairing the goods; or
        3. the payment of the cost of replacing or repairing the goods or acquiring equivalent goods; and
      2. in the case of services:
        1. the supplying of services again; or
        2. the payment of the cost of having the services supplied again.

9. Liability

  1. Limitations of liability
    To the full extent permitted by law, MS excludes liability for any Consequential Loss, or any Loss, Claim or Liability arising out of or in relation to personal injury, death or property damage or the Moving Services.
  2. In the event MS is found liable for any Loss, Claim or Liability under or in connection with these Terms, the extent permitted by applicable law, MS's total liability is:
    1. limited to $100; and
    2. reduced to the extent that you contribute to such liability.
  3. Customer indemnity
    You agree to release and indemnify, defend, hold harmless and keep us and each of our Related Entities, Related Bodies Corporate, affiliates, directors, officers, employees, licensees, contractors and agents, from and against any claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, loss, cost, charge, liability, or expense (including legal costs and expenses on an indemnity basis) however arising, whether present, unascertained, immediate, future or contingent, and whether based in contract, tort, statute, or otherwise, arising out of or in connection with:
    1. any breach of these Terms by you;
    2. the Customer Data; or
    3. any wilful act or omission, or negligence by you.
  4. Reasonable steps
    1. Each party must take reasonable steps to mitigate the effects of any Loss, Claim or Liability suffered under or in relation to these Terms.
    2. A party will not be liable to the other party for any Loss, Claim or Liability arising out of a party's failure to comply with this clause 10.3.

10. Disputes

  1. If you have a reason to raise a Dispute, you must first provide us with written notice of the Dispute, including particulars of the Dispute.
  2. Our authorised representatives will, within seven (7) days of receiving notice of the Dispute, attempt to resolve the Dispute with you.
  3. If our authorised representatives are unsuccessful in resolving the Dispute with you within thirty (30) days of our receiving notice of the Dispute, either of us may, by giving written notice to the other party, refer the Dispute for mediation.
  4. The mediation will be held in Brisbane, Australia and will be mediated by an agreed mediator, or if no mediator is agreed, by a mediator nominated by the President of the Queensland Law Society or the President's nominee.
  5. Each party must bear its own costs of the mediation and bear equally the mediator's costs, and each party is entitled to legal representation at the mediation.
  6. If the Dispute is not resolved through mediation, each party may escalate the Dispute in its sole discretion.
  7. You acknowledge and agree that you may not commence Court proceedings (except for urgent interlocutory relief) against us without first complying with this clause 11.

11. Miscellaneous

  1. Notices
    1. A notice, consent, approval or other communication under these Terms ( Notice ) must be in writing and signed by the sender or its duly authorised representative, addressed to the recipient and sent to the recipient’s email address.
    2. The particulars for delivery of Notices are as follows:
      1. for MS: by email to [email protected]; and
      2. for you: any email address or mobile number you have provided in your Booking.
  2. Confidentiality
    A party who obtains proprietary or confidential information of the other party under or in connection with these Terms must maintain the confidentiality of such information unless it becomes publicly known (other than through a breach of this clause 12.2), except where the receiving party discloses the other party's confidential information:
    1. to its employees, contractors, agents or representatives, strictly as required to enable that party to perform its obligations under these Terms and provided those individuals are subject to confidentiality obligations;
    2. to its professional advisers (including, lawyers and accountants); or
    3. as required by applicable law or a court order and provided that the party subject of such law or order notifies the other party prior to the required disclosure, unless notification is prohibited by the relevant law or court order.
  3. Relationship
    1. Subject to clause 3.2, these Terms do not create any agency, partnership, joint venture, employee-employer or other similar relationship whatsoever.
    2. You agree and understand that you access or use Movepro and make Bookings solely in your own capacity.
    3. To the extent permitted by law, we specifically disclaim all Liability for any loss or damage you cause or contribute to.
  4. Legal costs
    Except as expressly stated otherwise in these Terms, each party must pay its own legal and other costs and expenses of negotiating, preparing, executing and performing its obligations under these Terms.
  5. Governing law and jurisdiction
    1. These Terms are governed by and is to be construed in accordance with the laws applicable in Queensland, Australia.
    2. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts of Queensland, Australia and any courts which have jurisdiction to hear appeals from any of those courts and waives any right to object to any proceedings being brought in those courts.
  6. Severability
    If a provision of these Terms is illegal or unenforceable in any relevant jurisdiction, it may be severed for the purposes of that jurisdiction without affecting the enforceability of the other provisions of these Terms.
  7. Further steps
    Each party must promptly do whatever any other party reasonably requires of it to give effect to these Terms and to perform its obligations under it.
  8. Consents
    Except as expressly stated otherwise in these Terms, a party may conditionally or unconditionally give or withhold consent to be given under these Terms and is not obliged to give reasons for doing so.
  9. Rights cumulative
    Except as expressly stated otherwise in these Terms, the rights of a party under the Terms are cumulative and are in addition to any other rights of that party.
  10. Waiver and exercise of rights
    1. A single or partial exercise or waiver by a party of a right relating to these Terms does not prevent any other exercise of that right or the exercise of any other right.
    2. A party is not liable for any loss, cost or expense of any other party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.
  11. Survival
    The provisions of clause 1(b) (Consequences of termination), 6 (Customer Data), 10 (Liability), 11 (Disputes), 12.2 (Confidentiality) and this clause 12.11 survive the expiry or termination of these Terms.
  12. Assignment
    1. You must not assign its interest in these Terms without the prior written consent of the MS.
    2. MS may assign its interest in these Terms without your consent.
    3. Any purported dealing in breach of this clause is of no effect.
  13. Counterparts
    These Terms may consist of a number of counterparts and, if so, the counterparts taken together constitute one agreement.
  14. Entire understanding
    1. These Terms contain the entire understanding between the parties as to the subject matter of these Terms.
    2. All previous negotiations, understandings, representations, warranties, memoranda or commitments concerning the subject matter of these Terms are merged in and superseded by these Terms and are of no effect.
    3. No party is liable to any other party in respect of those matters.
    4. No oral explanation or information provided by any party to another:
      1. affects the meaning or interpretation of these Terms; or
      2. constitutes any collateral agreement, warranty or understanding between any of the parties.

12. Definitions and interpretation

  1. Definitions
    In these Terms:
    Additional MS Services
    means any other products or services offered or made available by Movepro to Customers through the Platform, which may include (without limitation) insurance products and energy connection services;
    Booking
    means a request made by you through Movepro for a Mover to provide the Moving Services, that has been accepted and confirmed by the Mover;
    Booking Fee
    means the fees payable to the Mover in consideration of the Moving Services as notified to you by each Mover;
    Claim
    includes a claim, notice, demand, action, proceeding, litigation, investigation, judgment, damage, Loss, cost, expense or liability however arising, whether present, unascertained, immediate, future or contingent, whether based in contract, tort or statute and whether involving a third party or a party to these Terms;
    Consequential Loss
    means any loss or damage that is special, exemplary, indirect or consequential, including (without limitation) any loss of profit, loss of revenue, loss of contract value, loss of opportunity, loss of data, damage to reputation, loss of goodwill, or service disruptions;
    Corporations Act
    means the Corporations Act 2001 (Cth);
    Customer ( you or your )
    means a person or entity (other than a Mover) that accesses or uses any part of Movepro;
    Customer Data
    means any data, information or materials you provide through Movepro in relation to a Booking (including your personal information);
    Customer Guide
    means any information, guidelines, specifications, manuals or other materials we make available on the Website from time to time, in relation to your use or access of Movepro;
    Dispute
    means a dispute or disagreement arising out of, or in connection with, these Terms or your access or use of Movepro;
    Effective Date
    means the date you accept these Terms;
    Force Majeure Event
    means an event or circumstance beyond the reasonable control of the parties which results in a party being unable to observe or perform its obligations under the Agreement, including without limitation:
    • any acts or omissions by a Mover, or any circumstances affecting the Mover which are beyond its reasonable control;
    • adverse changes in government regulations or applicable law;
    • any acts of God;
    • earthquakes, lightning strikes, floods, storms, explosions, fires or any natural disaster;
    • acts of public enemies, terrorism, riots;
    • cyber attacks, viruses or malware, network outages; or
    • strikes or industrial disputes;
    Intellectual Property Rights
    means all current and future intellectual and industrial property rights and interests throughout the world, whether registered or unregistered, including patents, trademarks, domain names, design rights, copyright, trade secrets, know how, applications for them and licences or consents in relation to them, and any moral rights arising under Part IX of the Copyright Act 1968 (Cth) (and any other similar rights arising under any other law in Australia or anywhere else in the world at any time);
    Liability
    means any liability or obligation (whether actual, contingent or prospective) including any Loss, irrespective of when the acts, events or things giving rise to the liability or obligation occurred;
    Loss
    includes any loss, damage, cost, charge liability (including tax liability) or expense (including legal costs and expenses);
    Message
    means any communication transmitted through or using Movepro;
    Movepro
    means the web-based booking and scheduling platform we operate to enable you to create and manage bookings for Moving Services with Movers, and includes all:
    • graphics, designs, interfaces, functionalities and other content comprised in Movepro (but excludes Mover Data); and
    • updates, upgrades, versions or patches;
    Mover
    means a company that uses Movepro to manage its Moving Services.
    Mover Data
    means any data, information or materials provided or uploaded by a Mover through Movepro, including (without limitation) any information relating to the Moving Services.
    Moving Services
    means the services to be provided by a Mover to you pursuant to your contract with a Mover, including without limitation, services to move (or facilitate the moving of) items from one location to another;
    MS IP
    means all Intellectual Property Rights owned or held by MS independently of these Terms, including the Intellectual Property Rights subsisting in Movepro and the Customer Guide;
    Related Body Corporate
    has the meaning given to that term in the Corporations Act;
    Related Entity
    has the meaning given to that term in the Corporations Act;
    Terms
    means these terms and conditions;
    Third Party Content
    means any products, services or materials owned or held by a third party to these Terms, and includes any Mover Data; and
    Website
    means the website available at www.movepro.com.au or www.move.pro.
  2. Interpretation
    In these Terms, unless the context otherwise requires:
    1. a reference to:
      1. the singular includes the plural and the plural includes the singular;
      2. a recital, clause, schedule or annexure is a reference to a clause of or recital, schedule or annexure to these Terms and references to these Terms include any recital, schedule or annexure;
      3. any contract (including these Terms) or other instrument includes any variation or replacement of it and as it may be assigned or novated;
      4. a statute, ordinance, code or other law includes subordinate legislation (including regulations) and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them;
      5. a person or entity includes an individual, a firm, a body corporate, a trust, an unincorporated association or an authority;
      6. a person includes their legal personal representatives (including executors), administrators, successors, substitutes (including by way of novation) and permitted assigns;
      7. a group of persons is a reference to any two or more of them taken together and to each of them individually;
      8. an entity which has been reconstituted or merged means the body as reconstituted or merged, and to an entity which has ceased to exist where its functions have been substantially taken over by another body, means that other body;
      9. time is a reference to legal time in Brisbane, Queensland;
      10. a reference to a day or a month means a calendar day or calendar month;
      11. money (including ‘$’, ‘AUD’ or ‘dollars’) is to Australian currency;
    2. unless expressly stated, no party enters into these Terms as agent for any other person (or otherwise on their behalf or for their benefit);
    3. the meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation;
    4. the words ‘costs’ and ‘expenses’ include reasonable charges, expenses and legal costs on a full indemnity basis;
    5. headings and the table of contents are for convenience only and do not form part of these Terms or affect its interpretation;
    6. if a period of time is specified and dates from a given day or the day of an act or event, it is to be calculated exclusive of that day;
    7. the time between two days, acts or events includes the day of occurrence or performance of the second but not the first day act or event;
    8. where there are two or more persons in a party each are bound jointly and severally; and
    9. a provision of these Terms must not be construed to the disadvantage of a party merely because that party was responsible for the preparation of these Terms or the inclusion of the provision in these Terms.

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